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The purpose of this paper is to investigate the causes of and problems resulting from the exclusion of end‐users from the requirements capture phases of information systems (IS) development.

This research conducts an extensive literature review to allow for the creation of a taxonomy of project failure. This taxonomy is then used as the basis for the thematic analysis of a case study into the failure of a large‐scale governmental IS project, utilising, interview, observation and document capture as its primary sources of data.

The paper illustrates the critical nature of end‐user consultation in the development of IS, defining six key areas of concern when examining the issue of end‐user exclusion.

This paper provides a taxonomy to allow for the identification and mitigation of user exclusion at an early stage in IS development. In addition to this, the case study provides a unique insight into an active project, where most previous studies have been conducted post failure and into the unique political and organisational challenges presented by such an organisation.

Fashion brand love is a central concept in the consumer‐brand relationship domain. Brand managers tend to create more lovable brands, e.g. McDonald's “I’m lovin it”. However, the importance of this concept is not frequently discussed in marketing literature. Furthermore, the impact of brand personality and brand image on brand love has not been investigated in any empirical research. This paper aims to address this gap by developing a causal model incorporating brand love, brand personality, brand image and word of mouth (WOM) to investigate the relationships among them.

Data were collected using a survey method and usable questionnaires were completed by 250 undergraduate students. Path analysis was used to test the hypotheses using AMOS 16.0.

Results revealed that only brand image is considered as a determinant of brand love that affects WOM along with brand personality.

Results provide detailed implications and a platform on which future research can be built.

The extant love research seems to be solely in the US context. To the best of the author's knowledge, this is the first study to investigate the concept of brand love outside the USA.

The purpose of this paper is to investigate chronicity (frequency) in different abuse types (e.g. psychological) and overall abuse (all abuse types) by severity (minor, severe, total) in seven European cities, and scrutinize factors associated with high chronicity levels (frequency on the median and higher) in psychological and overall abuse by severity.

The study design was cross-sectional. The sample consisted of 4,467 randomly selected women/men (2,559 women) aged 60-84 years from seven European cities, and data were analysed with bivariate and multivariate methods.

Chronicity varied across country and by abuse type. For instance, Germany had the highest chronicity means in physical and sexual abuse; Greece in physical, injury, sexual and overall abuse; Lithuania in physical, injury, financial and overall abuse; Portugal in physical abuse; Spain in physical, sexual and financial abuse; and Sweden in psychological, injury, financial and overall abuse. In general, Italy had the lowest chronicity means. The main perpetrators were people close to the respondents and women (in some cases).

The independent relationship (regressions) between chronicity/severity of abuse, country and other variables (e.g. depression) was examined only for psychological and overall abuse. More research into this issue with other types of abuse (e.g. sexual) is warranted.

The paper reports data from the ABUEL survey, which gathered population-based data on elderly abuse.